@incollection{,
	
					
					
					8F72B3A17B00F392D20C40672B72269A
				,
	author={{EliasBekele} and {ShimeleseZewedie} and {Jimma University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1733544
}

@incollection{b0,
	
	
		,
	title={{An evaluation of ISO 9000 registration practices: a case study of The productivity dilemma revisited}}
		,
	author={{
			HMAwan
		} and {
			MIBhatti
		}}
		
	
	
		,
	journal={{Academy of Management Review}}
		
			28
			,
	year={2003}
		
	
	,
	note={in press}

}

@book{b1,
	
	
		,
	title={{(1995) the Yellow Brick Road: The Path to Building a Quality Business}}
		,
	author={{
			IBrooks
		}}
		
			,
	publisher={Nahanni Publishing}
			,
	address={New Zealand, Auckland}
		
	

}

@incollection{b2,
	
	
		,
	title={{An investigation of the willingness of UK certification firms to recommend ISO 9000}}
		,
	author={{
			FButtle
		}}
	
	
		,
	journal={{International Journal of Quality Science}}
		
			1
			2
			
			,
	year={1996}
		
	

}

@incollection{b3,
	
	
		,
	title={{Use of ISO 9000 and Baldrige Award criteria in supplier quality evaluation}}
		,
	author={{
			SCurkovic
		} and {
			RHandfield
		}}
		
	
	
		,
	journal={{International Journal of Purchasing and Materials Management}}
		
			,
	year={1996. May, 2-11}
		
	

}

@incollection{b4,
	
	
		,
	title={{The case for ISO 9000}}
		,
	author={{
			ADouglas
		} and {
			SColeman
		} and {
			ROddy
		}}
		
		
	
	
		,
	journal={{The TQM Magazine}}
		
			5
			15
			,
	year={2003}
		
	
	,
	note={Research paper}

}

@incollection{b5,
	
	
		,
	title={{Experiences of US and foreign-owned firms: a new perspective on ISO 9000 implementation}}
		,
	author={{
			MEbrahimpour
		} and {
			BWithers
		} and {
			NHikmet
		}}
		
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			37
			2
			
			,
	year={1997}
		
	

}

@book{b6,
	
	
		,
	title={{European Foundation for the improvement of living and working conditions}}
		
		
			,
	year={2007. June 2008}
			13
		
	
	,
	note={Measuring job satisfaction in surveys -Comparative analytical report}

}

@incollection{b7,
	
	
		,
	title={{Direct and indirect effect of education on job Satisfaction: A structural equation model for the Spanish case}}
		,
	author={{
			MEFabra
		} and {
			CCamisón
		}}
		
		10.1016/j.econedurev.2008.12.002
	
	
		,
	journal={{Economics of Education Review}}
		
			,
	year={2008}
		
	

}

@incollection{b8,
	
	
		,
	title={{Employee affective reactions to organizational quality efforts}}
		,
	author={{
			DGardner
		} and {
			JCarlopio
		}}
		
	
	
		,
	journal={{International Journal of Quality Science}}
		
			1
			3
			
			,
	year={1996}
		
	

}

@incollection{b9,
	
	
		,
	title={{Exploring performance attribution}}
		,
	author={{
			PM DGavin
		}}
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			58
			4
			
			,
	year={2009}
		
	

}

@incollection{b10,
	
	
		,
	title={{Quality management and job satisfaction, an empirical study}}
		,
	author={{
			SS KLam
		}}
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			12
			
			,
	year={1995b}
		
	

}

@book{b11,
	
	
		,
	title={{Impact of TQM on employees' job satisfaction in Indian software Industry}}
		,
	author={{
			AJain
		}}
		
			,
	year={2010}
			
		
	

}

@incollection{b12,
	
	
		,
	title={{The performance effect of HRM and TQM: a study in spanish organizations}}
		,
	author={{
			DJJime'nez
		} and {
			MCosta
		} and {
			M
		}}
		
		
	
	
		,
	journal={{International journal of Operation & Production Management}}
		
			29
			12
			
			,
	year={2009}
		
	

}

@incollection{b13,
	
	
		,
	title={{TQM success factors in north Indian manufacturing and service industries}}
		,
	author={{
			RKumar
		} and {
			DGarg
		} and {
			TKGarg
		}}
		
		
	
	
		,
	journal={{TQM journal}}
		
			23
			1
			
			,
	year={2010}
		
	

}

@incollection{b14,
	
	
		,
	title={{The impact of total quality management on front-line supervisors and their work}}
		,
	author={{
			SKLam
		}}
	
	
		,
	journal={{Total Quality Management}}
		
			6
			1
			
			,
	year={1995a}
		
	

}

@incollection{b15,
	
	
		,
	title={{) the impact of job satisfaction on turnover intent: A test of structural measurement model using a national sample of workers}}
		,
	author={{
			EGLambert
		} and {
			NLHogan
		} and {
			SMBarton
		}}
		
		
	
	
		,
	journal={{Social Science Journal}}
		
			38
			
			,
	year={2001}
		
	

}

@incollection{b16,
	
	
		,
	title={{An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt}}
		,
	author={{
			HMagd
		} and {
			ACurry
		}}
		
	
	
		,
	journal={{The TQM Magazine}}
		
			15
			6
			
			,
	year={2003}
		
	

}

@incollection{b17,
	
	
		,
	title={{and TQM: The performance debate revisited}}
		,
	author={{
			MMart?´nez-Costa
		} and {
			TYChoi
		} and {
			JAMart?´nez
		} and {
			ARMart?´nez-Lorente
		}}
		
		
		
		ISO 9001/2000
	
	
		,
	journal={{Journal of Operations Management}}
		
			27
			
			,
	year={2009}
		
	

}

@incollection{b18,
	
	
		,
	title={{Employee attitudes and Job satisfaction}}
		,
	author={{
			LMSaari
		} and {
			TJudge
		} and {
			A
		}}
		
		
	
	
		,
	journal={{Human Resource Management}}
		
			43
			
			,
	year={2004}
		
	

}

@incollection{b19,
	
	
		,
	title={{Implementing Quality Management Systems and Its Benefits in Local Authorities Administration in Sarawak}}
		,
	author={{
			ASarok
		}}
	
	
		,
	booktitle={{The 2nd International Conference on Humanities and Social Sciences}}
				Malaysia
		
			,
	year={2010}
			
		
	

}

@book{b20,
	
	
		,
	title={{Quality at the crossroads}}
		,
	author={{
			JSeddon
		}}
		
			,
	year={1998}
			
			,
	address={Quality World, March}
		
	

}

@incollection{b21,
	
	
		,
	title={{The impact of implementation of ISO9000:2000 on technology improvement: A case study}}
		,
	author={{
			MShahalizadeh
		} and {
			MMostabseri
		}}
		
	
	
		,
	booktitle={{avalible at: http:\\kiie.org\iems}}
				
			,
	year={2006. may 2009}
			7
			14
		
	

}

@incollection{b22,
	
	
		,
	title={{ISO 9000 series Certification and performance}}
		,
	author={{
			JSingles
		} and {
			GRuel
		} and {
			HVan De Water
		}}
		
		
	
	
		,
	journal={{International Journal of Quality & reliability management}}
		
			18
			1
			
			,
	year={2001}
		
	

}

@book{b23,
	
	
		,
	title={{Manual of Quality Management Standards}}
		
			,
	year={1994}
			,
	publisher={Standards Australia and Standards New Zealand}
			,
	address={Wellington}
		
		
			Standards Australia and Standards New Zealand
		
	

}

@incollection{b24,
	
	
		,
	title={{Fourteen years of ISO 9000: impact criticisms, costs and benefits}}
		,
	author={{
			THStevenson
		} and {
			FCBarnes
		}}
		
	
	
		,
	journal={{Business Horizons}}
		
			44
			3
			
			,
	year={2001}
		
	

}

@book{b25,
	
	
		,
	title={{Top management leadership, employee empowerment, job satisfaction in TQM organization: an empirical study}}
		,
	author={{
			IOUgboro
		} and {
			KObeng
		}}
		
		
			,
	year={2000}
		
	

}

@incollection{b26,
	
	
		,
	title={{}}
	
	
		,
	journal={{Journal of Quality Management}}
		
			5
			
		
	

}

@incollection{b27,
	
	
		,
	title={{Quality management on information services according to migratory path}}
		,
	author={{
			VMValls
		} and {
			WC SVergueiro
		}}
		
	
	
		,
	journal={{Business Process Management Journal}}
		
			6
			5
			
			,
	year={2006}
		
	

}

@book{b28,
	
	
		,
	title={{Operations Management}}
		,
	author={{
			AnilKumar
		} and {
			SSuresh
		}}
		
		
			,
	year={2009}
		
	
	,
	note={1st ed. New Delhi: New age International ltd}

}

@book{b29,
	
	
		,
	author={{
			GBabin
		} and {
			Griffin
		}}
		
		,
	title={{Business research Methods}}
				
			,
	year={2010}
		
	
	,
	note={th ed.USA: Cengage learning}

}

@book{b30,
	
	
		,
	title={{Managing Quality}}
		,
	author={{
			BGDale
		}}
		
			,
	year={1994}
			,
	publisher={Prentice Hall International}
			,
	address={Hertfordshire; U.K.}
		
	

}

@book{b31,
	
	
		,
	author={{
			VGlinow
		} and {
			Mcshane
		}}
		
		,
	title={{Organizational Behavior. 5 th ed}}
				New York
		
			,
	publisher={MacGraw Hills}
			,
	year={2010}
		
	

}

@book{b32,
	
	
		,
	author={{
			DHellriegel
		} and {
			Slocum
		}}
		
		,
	title={{Organizational Behavior. 13 th ed. USA: South Western Cengage Learning}}
				
			,
	year={2011}
		
	

}

@book{b33,
	
	
		,
	title={{Quality Control Handbook}}
		,
	author={{
			JMJuran
		}}
		
			,
	year={1979}
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	address={New York, McGraw Hill}
		
	
	,
	note={3rd ed.}

}

@book{b34,
	
	
		,
	author={{
			CRKothari
		}}
		,
	title={{Research Methodology: methods and techniques. 2 nd ed. New Delhi: New Age International}}
				
			,
	year={2004}
		
	

}

@book{b35,
	
	
		,
	title={{}}
		,
	author={{
			RKreitner
		} and {
			Kiniki
		}}
		
		,
	editor={Behavior. 9 th ed. USA: Mac Graw Hlls}
		
			,
	year={2010}
		
	

}

@book{b36,
	
	
		,
	title={{Research methods in management. 1 st ed}}
		,
	author={{
			GLancoster
		}}
		
			,
	year={2005}
			,
	publisher={Elsevier}
			,
	address={Great Britain}
		
	

}

@book{b37,
	
	
		,
	author={{
			LLeech
		} and {
			MorganBarrett
		}}
		
		,
	title={{SPSS for Intermediate Statistics: uses and interpretations. 2 nd ed. New Jersey: Lawerence Erlbaum associations}}
				
			,
	year={2005}
		
	

}

@book{b38,
	
	
		,
	title={{Essentials of Research Design and methodology}}
		,
	author={{
			GMarczyk
		} and {
			FestingerDematteo
		}}
		
		
			,
	year={2005}
			,
	publisher={John Wiely & Sons Inc}
			,
	address={USA}
		
	

}

@book{b39,
	
	
		,
	title={{Human Resource management}}
		,
	author={{
			LMathis
		} and {
			Jackson
		}}
		
		
			,
	year={2010}
			13
		
	
	,
	note={th ed. USA: South western Cengage Learning}

}

@book{b40,
	
	
		,
	title={{Fundamentals of quality control and improvement}}
		,
	author={{
			Mitara
		}}
		
			,
	year={2009}
			,
	address={New Delhi}
		
	
	,
	note={PHI learning private limited}

}

@book{b41,
	
	
		,
	author={{
			AMorgan
		}}
		,
	title={{SPSS for Introductory Statistics: uses and Interpretations. 2 nd ed. New Jersey: Lawrence Erlbaum association}}
				
			,
	year={2004}
		
	

}

@book{b42,
	
	
		,
	author={{
			RNaagarazan
		} and {
			ArivalagarA
		}}
		
		,
	title={{Total quality management. New Delhi: new age international (p)}}
				
			,
	year={2006}
			ltd
		
	

}

@book{b43,
	
	
		,
	author={{
			J SOakland
		} and {
			LPorter
		}}
		
		,
	title={{Cases in Total Quality Management}}
				Buttersworth Heinemann, oxford
		
			,
	year={1994}
		
	

}

@book{b44,
	
	
		,
	author={{
			JPallant
		}}
		,
	title={{SPSS Survival Manual. 3 rd ed}}
				New York
		
			,
	publisher={Mac Graw Hill}
			,
	year={2007}
		
	

}

@book{b45,
	
	
		,
	title={{Total Quality Management: guiding principles for applications}}
		,
	author={{
			PPekar
		}}
		
			,
	year={1995}
		
	
	,
	note={st ed}

}

@book{b46,
	
	
		,
	title={{Philadelphia: American society for testing and materials}}
		
	

}

@book{b47,
	
	
		,
	author={{
			PRobbins
		} and {
			Judge
		}}
		
		,
	title={{Organizational Behavior. 14}}
				
			,
	year={2010}
		
	
	,
	note={th ed. USA: Pearson educations}

}

@book{b48,
	
	
		,
	author={{
			MSaunders
		} and {
			ThornhillLewis
		}}
		
		,
	title={{Research Methods for business students. 5 th}}
				
			,
	publisher={Prentice Hall}
			,
	year={2009}
		
	

}

@book{b49,
	
	
		,
	author={{
			Slbermerborn
		}}
		,
	title={{Organizational Behavior.11 th ed. USA}}
				
			,
	publisher={John Wiley and sons Inc}
			,
	year={2010}
		
	

}

@book{b50,
	
	
		,
	title={{Organizational Behavior: a management challenge}}
		,
	author={{
			KStroh
		} and {
			NealeNorthcraft
		}}
		
		
			,
	year={2002}
			,
	publisher={Lawrence Erlbaum associations}
			,
	address={London}
		
	

}

@book{b51,
	
	
		,
	author={{
			RTricker
		}}
		,
	title={{for Small Businesses}}
				Butterworth-Heinemann
		
			,
	year={2005. 2000}
			9001
		
	

}