@incollection{,
	
					
					
					D1930C827F8B85D2B4DDB3B9D3EE6070
				,
	author={{Dr.Fozia} and {Aligarh Muslim University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}17358
}

@incollection{b0,
	
	
		,
	title={{Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan}}
		,
	author={{
			MZafar
		} and {
			SZafar
		} and {
			AAsif
		} and {
			AIHunjra
		} and {
			HMAhmad
		}}
		
		
		
		
	
	
		,
	journal={{Information Management and Business Review}}
		
			4
			3
			
			,
	year={2012}
		
	

}

@incollection{b1,
	
	
		,
	title={{Service Quality Perception and Customers' Satisfaction in Internet Banking Service: A Case Study of Public and Private Sector Banks, Cyber Literature: The International Online}}
		,
	author={{
			VMKumbhar
		}}
	
	
		,
	journal={{Journal}}
		
			4
			2
			
			,
	year={2011}
		
	

}

@book{b2,
	
	
		,
	title={{Alternative Banking Channels and Customers' Satisfaction: An Empirical Study of Public and Private Sector Banks, international journal of business and management tomorrow}}
		,
	author={{
			VMKumbhar
		}}
		
			,
	year={2011}
			1
			
		
	

}

@incollection{b3,
	
	
		,
	title={{Acceptance of e-banking among customers (An Empirical Investigation in India)}}
		,
	author={{
			KTGeetha
		} and {
			VMalarvizhi
		}}
		
	
	
		,
	journal={{Journal of Management and Science}}
		
			2
			1
			
			,
	year={2008}
		
	

}

@incollection{b4,
	
	
		,
	title={{Customer Satisfaction of Internet Banking and kTheory of Big Push: An Analytical Study with Special Reference to Selected Customers in Vadodara City}}
		,
	author={{
			MAlam
		} and {
			AMSoni
		}}
		
	
	
		,
	booktitle={{Ninth AIMS International Conference on Management}}
				
			,
	year={2012}
			
		
	

}

@incollection{b5,
	
	
		,
	title={{Determining Internet Banking Service Quality & Customer Satisfaction in India}}
		,
	author={{
			JasveenKaur
		} and {
			BaljitKaur
		}}
		
	
	
		,
	booktitle={{Tenth AIMS International Conference on Management}}
				
			,
	year={2013}
			
		
	

}

@incollection{b6,
	
	
		,
	title={{}}
		
	
	
		,
	journal={{Bank Islam Malaysia Berhad}}
		
	

}

@incollection{b7,
	
	
		,
	title={{Service quality evaluation in internet banking: an empirical study in India}}
		,
	author={{
			MSKhan
		} and {
			SSMahapatra
		}}
		
	
	
		,
	journal={{International Journal of Indian Culture and Business Management}}
		
			2
			1
			
			,
	year={2009}
		
	

}

@incollection{b8,
	
	
		,
	title={{E-banking and customers' satisfaction in Bangladesh: An analysis}}
		,
	author={{
			JMNupur
		}}
	
	
		,
	journal={{International Review of Business Research Papers}}
		
			6
			4
			
			,
	year={2010}
		
	

}

@book{b9,
	
	
		,
	title={{service quality dimension effects on customer satisfaction towards e-banking. interdisciplinary journal of contemporary research in business}}
		,
	author={{
			SARaza
		} and {
			STJawaid
		} and {
			A; C THassan
		} and {
			NMSuki
		} and {
			NMSuki
		}}
		
		
		
		
		
		
			,
	year={2013. 2012}
			4
			
		
	
	,
	note={Internet Banking and Customer Satisfaction in Pakistan}

}

@book{b10,
	
	
		,
	title={{Banking Service Quality Provided by Commercial Banks and Customer Satisfaction}}
		,
	author={{
			SI SAl-Hawarry
		} and {
			RMAlhamali
		} and {
			AA&saad
		}}
		
		
		
			,
	year={2011}
		
	

}

@incollection{b11,
	
	
		,
	title={{}}
	
	
		,
	journal={{American Journal of Scientific Research}}
		
			27
			
		
	

}

@incollection{b12,
	
	
		,
	title={{Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan}}
		,
	author={{
			Zafar
		}}
	
	
		,
	journal={{Information Management and Business Review}}
		
			4
			3
			
			,
	year={2012}
		
	
	,
	note={Service Quarlity}

}

@incollection{b13,
	
	
		,
	title={{Structural Equation Modeling of eBankqual Scale: A Study of E-Banking in India}}
		,
	author={{
			VijayMKumbhar
		}}
	
	
		,
	journal={{International Journal of Business Economics Management Research}}
		
			2
			5
			
			,
	year={2011}
		
	

}

@incollection{b14,
	
	
		,
	title={{Usage Patterns of Electronic Banking Services by Urban Educated Customers: Glimpses from India}}
		,
	author={{
			AJJoshua
		} and {
			MPKoshy
		}}
		
	
	
		,
	journal={{Journal of Internet Banking and Commerce}}
		
			16
			1
			
			,
	year={2011}
		
	

}

@incollection{b15,
	
	
		,
	title={{E-banking Functionality and Outcomes of Customer Satisfaction: An Empirical Investigation}}
		,
	author={{
			AEAhmad
		} and {
			HAAl-Zu' Bi
		}}
		
	
	
		,
	journal={{International Journal of Marketing Studies}}
		
			3
			1
			
			,
	year={2011}
		
	

}

@incollection{b16,
	
	
		,
	title={{core capabilities for exploiting electronic banking}}
		,
	author={{
			Wu
		}}
	
	
		,
	journal={{Journal of Electronic Commerce Research}}
		
			7
			2
			
			,
	year={2006}
		
	

}

@incollection{b17,
	
	
		,
	title={{E-banking functionality and outcomes of customer satisfaction: An empirical investigation}}
		,
	author={{
			AMAhmad
		} and {
			HAAl-Zu'bi
		}}
		
	
	
		,
	journal={{International Journal of Marketing Studies}}
		
			3
			1
			
			,
	year={2011}
		
	

}

@incollection{b18,
	
	
		,
	title={{Acceptance of Ebanking among Adult Customers: An Empirical Investigation in India}}
		,
	author={{
			NDixit
		} and {
			SKDatta
		}}
		
	
	
		,
	journal={{Journal of Internet Banking and Commerce}}
		
			15
			2
			
			,
	year={2010}
		
	

}

@incollection{b19,
	
	
		,
	title={{Customers' Perspectives of Service Quality in Internet Banking}}
		,
	author={{
			PrabhaMunhurrun
		} and {
			Rams
		} and {
			PerunjodiNaidoo
		}}
		
		
	
	
		,
	journal={{Services Marketing Quarterly}}
		
			32
			4
			
			,
	year={2013}
		
	

}

@book{b20,
	
	
		,
	author={{
			CT YPing
		} and {
			NMSuki
		} and {
			NMSuki
		}}
		
		
		,
	title={{Service quality dimension effects on customer satisfaction towards e-banking}}
				
			,
	year={2014}
		
	

}

@incollection{b21,
	
	
		,
	title={{}}
	
	
		,
	journal={{Interdisciplinary Journal of Contemporary Research in Business}}
		
			4
			4
			743
		
	

}

@incollection{b22,
	
	
		,
	title={{Facilities offered by the banks and expectations of IT savvy banking customers}}
		,
	author={{
			LVivekanandan
		} and {
			SJayasena
		}}
		
		10.1016/j.sbspro.2012.03.233
	
	
		,
	journal={{Procedia -Social and Behavioral Sciences}}
		
			40
			
			,
	year={2012}
		
	

}

@incollection{b23,
	
	
		,
	title={{Understanding Customer Satisfaction of Internet Banking: A Case Study in Malacca}}
		,
	author={{
			Ling
		}}
	
	
		,
	journal={{Procedia Economics and Finance}}
		
			37
			
			,
	year={2016}
		
	

}

@book{b24,
	
	
		,
	title={{Customer satisfaction on e-banking; a study with special reference to mayiladuthurai}}
		,
	author={{
			JSwaminathan
		} and {
			AAnanth
		}}
		
		
		
			,
	year={2010}
		
	

}

@book{b25,
	
	
		,
	title={{Analyzing Customer Satisfaction of Internet Banking: A Comparative Study in India}}
		
	

}

@incollection{b26,
	
	
		,
	title={{An empirical study of customers' perception of e-banking service based on time usage}}
		,
	author={{
			KhalilKhalil
		} and {
			Mohammed
		}}
		
	
	
		,
	journal={{Journal of Internet Banking and Commerce}}
		,
	editor={Chaung, C. C., & Hu, Fu-Ling.}
		
			16
			2
			4
			,
	year={2011. 2011}
		
	
	,
	note={Online Service Quality and Customer Satisfaction: A case study of 22}

}