@incollection{,
	
					
					
					45886874D682FAD7DB9CA27B7D35DEAB
				,
	author={{A.A. MediaMartadiani} and {Dewa Ayu Putu NitiWidari} and {Ita Sylvia AzitaAziz}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2114751
}

@incollection{b0,
	
	
		,
	title={{The Influence of Service Quality and Price on Customer Satisfaction}}
		,
	author={{
			AbdulGofur
		}}
	
	
		,
	booktitle={{Faculty of Administrative Sciences, Stiami Institute of Social Sciences and Management}}
				Jakarta
		
			,
	year={2019}
		
	

}

@book{b1,
	
	
		,
	author={{
			AlhilalHamdi
		} and {
			Raymond
		}}
		
		,
	title={{the Effect of Product Quality and Service Quality on Consumer}}
				
			,
	year={2020}
		
	

}

@incollection{b2,
	
	
		,
	title={{Analysis of the Effect of Product Quality, Service Quality and Promotion on Customer Satisfaction}}
	
	
		,
	journal={{Scientific Journal of the Faculty of Economics and Business}}
		,
	editor={Mitha Alifia Roselina and Asih Niati}
		
			,
	year={2019}
		
		
			University of Semarang
		
	

}

@incollection{b3,
	
	
		,
	title={{The Influence of Service Quality and Promotion on Customer Satisfaction at Alfamart Marchelia Batam}}
		,
	author={{
			NoraReny Wilija Sihite
		} and {
			Pitri Nainggolan
		}}
		
	
	
		,
	journal={{Imliah Journal of Management Study Program}}
		
			,
	year={2020}
		
		
			Faculty of Economics, University of Putera Batam
		
	

}

@book{b4,
	
	
		,
	title={{}}
		,
	author={{
			; R & DSugiyono
		} and {
			CVPublisher
		}}
		
		
			,
	year={2017}
		
	

}

@book{b5,
	
	
		,
	title={{}}
		,
	author={{
			BandungAlfabeta
		}}
		
	

}

@incollection{b6,
	
	
		,
	title={{The Effect of Promotion and Service Quality on Customer Satisfaction at PT. Surya Karya Prima in Jakarta}}
		,
	author={{
			UdinTriyadi
		} and {
			JasmaniAhidin
		}}
		
	
	
		,
	journal={{Scientific Journal of the Faculty of Economics}}
		
			,
	year={2019}
		
		
			Pamulang University
		
	

}

@incollection{b7,
	
	
		,
	title={{The Effect of Service Quality and Promotion on Customer Satisfaction at PT. Stainlessindo Anugrah Karya in Batam City}}
	
	
		,
	journal={{Scientific Journal of the Social Science and Humanities Study Program}}
		
			,
	year={2018}
		
		
			University of Putera Batam
		
	
	,
	note={Vesilia Adriani and Realize}

}

@incollection{b8,
	
	
		,
	title={{The Effect of Product Quality, Service Quality and Product Prices on Customer Satisfaction of Bear Pomade Users (Study on Bear Pomade Consumers)}}
		,
	author={{
			YogaPratomo
		}}
	
	
		,
	journal={{Scientific Journal of Management Study Program, Faculty of Economics and Business}}
		
			,
	year={2019}
		
		
			Muhammadiyah University of Surakarta
		
	

}