Implementing the Balanced Scorecard in Public Organization: An Experience in Communication Affairs Bureau Dire Dawa Administration, Ethiopia. Global Journal of Management and Business Research, [S. l.], v. 20, n. A11, p. 45–63, 2020. Disponível em: https://testing.journalofbusiness.org/index.php/GJMBR/article/view/3168. Acesso em: 4 feb. 2026.