The Effect of Strategic Management Practices on Customer Satisfaction and Loyalty in Selected Hotels in Kumasi. Global Journal of Management and Business Research, [S. l.], v. 23, n. A1, p. 75–82, 2023. Disponível em: https://testing.journalofbusiness.org/index.php/GJMBR/article/view/102756. Acesso em: 4 feb. 2026.