Innovative Multicriteria Approach to Business Process Management Maturity in the Public Sector. Global Journal of Management and Business Research, [S. l.], v. 23, n. A10, p. 55–72, 2023. Disponível em: https://testing.journalofbusiness.org/index.php/GJMBR/article/view/102896. Acesso em: 4 feb. 2026.